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Exchange or return a new device. You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331.0500. For 15 days or more, a refund is subject to the manufacturer’s warranty period. Want more info?. Pancheros catering

Fees, charges & restr’s apply. Examples: $749.99 retail price (1) on AT&T Next is $0 down and $25/month or $225 down and $17.50/month; or (2) on AT&T Next …Plus, you won’t pay any finance fees or interest. Learn how to buy accessories on an installment plan. With well-qualified credit, you can get the latest smartphone for $0 down with eligible service.With Next, $519 divided into payments, $15 upgrade fee and sales tax. 2 year contract with 10 GBS or more of data. Loss of discount for 24 months, $600, plus $45 upgrade fee. So think twice before you select the "free" phone, which isn't really free at all (and they never were)AT&T Upgrade Fees. If you add a new device to your plan, AT&T charges a one-time upgrade fee of up to $45. In our experience and looking at the forums, most …The fee is basically for provisioning the SIM card. Essentially, the activation fee and upgrade fee are the same. The way to avoid the upgrade fee is to buy a SIM card free version. Why was I charged and upgrade fee if I paid my phone off in full? And what is the difference between an activation fe and an upgrade fee?I just used next up and it seems like a scam. They are still charging me the installment fees for the old phone as well as the next up cost. So I’m currently paying installment fees for both my new phone and the phone I gave back to AT&T for the upgrade as well as 2 separate charges for the next up plan.1. There are no activation fees on existing lines. 2. $30 Upgrade fee is standard unless you have a FAN deal through employer that waves it. 3. '$0 upgrade fee' when you buy a phone is not waived upgrade fee. It's billed on the next bill, not charged at time of purchase. If you proceeded with purchase, you agreed to the fee. We all hate them.Verizon does the same thing. Both AT&T and Verizon charge you $30 upgrade fees if you buy through Apple's iPhone Upgrade Program. They do that because Apple's financier requests access to the carrier's internal credit databases as part of their credit check. The carriers pass the cost of that access onto the consumers.ATT is one of the largest telecommunications companies in the world, providing various services such as internet, phone, and TV. With millions of users accessing their services eve...$45/new upgrade: Line Access Charge : This is the fee you are charged for access to your phone line (may specifically include 4G LTE or 5G access depending on plan) $20/line, per month: AT&T Surcharges: Administrative Charges (your fee accruals from talking to someone on another mobile network - to cell site rental fees) It varies, …Plus, you won’t pay any finance fees or interest. Learn how to buy accessories on an installment plan. With well-qualified credit, you can get the latest smartphone for $0 down with eligible service.Scroll to the devices on your account. Choose Manage wireless for the device that needs a new eSIM. Select Device options, and then Manage your SIM. (You won’t see this option if you don’t have an eSIM already.) Choose Get a new eSIM, and then Get started. Follow the prompts to complete your eSIM setup.It is likely that you are initiating a new line, however it seems that you just exchanged the SIM card for an existing line. When you register for a new line of connection, irrespective of the type of phone used, you must pay the activation fee for just that line, that is presently $30. If you have an existing line and wish to use an old phone ...Is this a way to avoid the ATT upgrade fee? Thanks, Reactions: compwiz1202. compwiz1202 macrumors 604. May 20, 2010 7,389 5,739. Oct 7, 2020 #2 gabo864 said: Hey everyone, So I’m planning on upgrading to the iPhone 12 in the next couple weeks when it comes out. My question is, based on previous releases, do you …Resolution (pixels) 2796-by-1290-pixel resolution at 460 ppi. Super Retina XDR display. The iPhone 15 Pro Max display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.69 inches diagonally (actual viewable area is less).I’m wondering why there is an upgrade fee ($31) when I go into the ATT store and buy an $800 phone that I will make payments on and commit to 30 more months of cell service not to mention the 5 oth...I thought at first that maybe what was under Account charges was just letting you know about what was in the Wireless charge, but no, if you do the math, the total given in the Wireless section already includes the $30 fee, that $280. 49 is including the upgrade fee, so then when you look at the final bill total, you can immediately tell they ...1. There are no activation fees on existing lines. 2. $30 Upgrade fee is standard unless you have a FAN deal through employer that waves it. 3. '$0 upgrade fee' when you buy a phone is not waived upgrade fee. It's billed on the next bill, not charged at time of purchase. If you proceeded with purchase, you agreed to the fee. We all hate them.ATT is one of the largest telecommunications companies in the world, providing various services such as internet, phone, and TV. With millions of users accessing their services eve...Jan 1, 2024 · AT&T Upgrade Fees. If you add a new device to your plan, AT&T charges a one-time upgrade fee of up to $45. In our experience and looking at the forums, most customers pay $30. There’s some speculation that these fees are to pay for the cost of a sim card for your device. It’s a large fee given that sim cards cost less than $0.99. Verizon does the same thing. Both AT&T and Verizon charge you $30 upgrade fees if you buy through Apple's iPhone Upgrade Program. They do that because Apple's financier requests access to the carrier's internal credit databases as part of their credit check. The carriers pass the cost of that access onto the consumers.Apr 2, 2024 · Compare or change plans. Sign in to myAT&T online or use the app to compare your plan to others we offer. See something you like? Go to Change my plan to see your current plan and our other plans. Scroll through our other plans. Select Compare plans to get a side-by-side view. Compare plans and decide which one you want. Recently upgraded our iPhones and we’re once again being charged an “ upgrade fee ” of $30 for each phone. Absolutely ZERO justification other than a money grab. Apple performed the upgrade/activation. It’s merely a continuity of billing, there’s NO burden placed on AT&T, other than changing the Phone icon on my account page.It is likely that you are initiating a new line, however it seems that you just exchanged the SIM card for an existing line. When you register for a new line of connection, irrespective of the type of phone used, you must pay the activation fee for just that line, that is presently $30. If you have an existing line and wish to use an old phone ...I just used next up and it seems like a scam. They are still charging me the installment fees for the old phone as well as the next up cost. So I’m currently paying installment fees for both my new phone and the phone I gave back to AT&T for the upgrade as well as 2 separate charges for the next up plan.Nov 24, 2020 · 2 Messages. 3 years ago. @Stephanie228 Hello, I recently solved my problem by calling AT&T's customer support number ( 800.331.0500 ). I told them that an apple representative assured me that the 30$ upgrade fee charge would be waived and after about 5 minutes on the phone with them, they told me that the fee would be canceled from my bill. An activation fee is for adding a new line of service. There is no activation fee for a replacement phone or an upgrade. There is however an upgrade fee if you buy a new phone from AT&T. If you purchase a new phone from a third party and move your own SIM card and move your own data, there is no charge for "upgrading" your phone.We have a discount plan through FedEx and one of the discounts is no activation fees. 2 of us got new phones and were charged the upgrade fee. Wondering if I should dispute that? 0Are there additional charges or fees (such as monthly payments) that are incurred if I upgrade a phone and pay the full cost up-front (aside from the one time upgrade fee and sales tax)? The account is paid to current, phone is eligible for upgrade, and user is part of a shared plan but individually on the AT&T Unlimited Elite Plan (5G).We have a discount plan through FedEx and one of the discounts is no activation fees. 2 of us got new phones and were charged the upgrade fee. Wondering if I should dispute that? 0Free upgrade means that the device is paid off, no need to pay anything extra and get a free phone ( with eligible trade in), upgrade fee of $35 is a valid charge as well. If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums! MatG, AT&T Community Specialist.Next (30 months) $31.67. $22.16. Next Every Year. $39.58. $27.71. So there you have it. That is the rundown for AT&T Next, which is AT&T's phone lease and early upgrade program. Keep in mind that to get the upgrade, your phone has to be in good condition and working normally.2 Messages. 3 years ago. @Stephanie228 Hello, I recently solved my problem by calling AT&T's customer support number ( 800.331.0500 ). I told them that an apple representative assured me that the 30$ upgrade fee charge would be waived and after about 5 minutes on the phone with them, they told me that the fee would be …Use the best secret AT&T promo code in May 2024. Discounts on phones, $30 off internet plans, free fiber installation & activation, waived fees, & more.Before you can transfer an upgrade, you need to pay off the balance or trade in your phone (if you have an eligible plan). View and pay off an installment plan When you transfer your upgrade eligibility, you: Must trade it in from the transferring line within 14 days. Learn more about turn-in requirementsStarting at $1,199.99. Upgrade now. iPhone 15 Pro. 6.1” Super Retina XDR display1 with ProMotion technology and Always-On display. Pro camera system with 48MP Main, …Jan 1, 2024 · AT&T Upgrade Fees. If you add a new device to your plan, AT&T charges a one-time upgrade fee of up to $45. In our experience and looking at the forums, most customers pay $30. There’s some speculation that these fees are to pay for the cost of a sim card for your device. It’s a large fee given that sim cards cost less than $0.99. 3 Aug 2019 ... The internet is full of stories about this mystery upgrade fee with AT&T telling their customers different things by different customer service ...Are you experiencing poor network coverage with your AT&T service? It can be frustrating when you can’t make calls or access the internet when you need to. Several factors can affe...Recently upgraded our iPhones and we’re once again being charged an “ upgrade fee ” of $30 for each phone. Absolutely ZERO justification other than a money grab. Apple performed the upgrade/activation. It’s merely a continuity of billing, there’s NO burden placed on AT&T, other than changing the Phone icon on my account page.ATT does not do free upgrades. Presuming you mean an upgrade like everyone else, you can upgrade to any phone you want but it will not be free. Perhaps your “free” upgrade means no upgrade fee? 0. 0. formerlyknownas +79 more.Purchase new Google Pixel Watch ($399.99) on a qualifying 0% APR installment plan, including taxes on full retail price (up front) and $35 activation/upgrade fee per device. (Certified Refurbished devices are excluded) Add one new line. Activate service on an eligible postpaid AT&T wireless service (wearable & data) for each device.WE have an AT&T family plan. We just recently upgraded to an iPhone XR through the Apple website. The charges from Apple for the phone included an upgrade fee of $30. The subsequent bill from AT&T wireless included a one-time upgrade fee of $30 for the iPhone XR. I called AT&T and was informed that Apple charges its own upgrade fee, …Dec 4, 2023 · $45/new upgrade: Line Access Charge : This is the fee you are charged for access to your phone line (may specifically include 4G LTE or 5G access depending on plan) $20/line, per month: AT&T Surcharges: Administrative Charges (your fee accruals from talking to someone on another mobile network - to cell site rental fees) It varies, depending on ... Enjoy anti-virus, anti-spyware, and firewall protection as you surf, search, and shop online. Looking for deals on AT&T? Explore offers on unlimited data plans, internet service, and AT&T TV. Call 833-971-3704 to Order to order.Yes, that's why I asked about the Upgrade fee as well as the activation fee. I thought it was only one or the other. Hi! I just started service with AT&T July 21st. I checked over my bill that I already paid, and noticed I got …29 Nov 2021 ... MicCheck ... It is only waived if you have a corporate discount plan that includes an upgrade fee waiver. If you buy an unlocked phone outright ...Plus, you won’t pay any finance fees or interest. Learn how to buy accessories on an installment plan. With well-qualified credit, you can get the latest smartphone for $0 down with eligible service.It is a fee. That fee allows you to upgrade early at 50% of your installment payments. But it is never applied to your installment payments and you don't get it back if you upgrade early or if you cancel it. ... I tried following all of the suggestions here after ATT snuck these charges on my bill when upgrading 2 phones, none worked. They ...Select the iPhone 15 on the AT&T website. Click Continue at the bottom of the page. Choose the add a line option. Log in to your account and choose a plan for your new line. If you don’t have a myAT&T account, you can create one here. Make sure to be ready with your billing zip code, as well as either your mobile number or your account …6 days ago · Instead of paying full price up front for a new phone, you can choose to pay with low monthly installment plan payments. You’ll get the latest phone for as low as $0 down with no interest or finance fees. Plus, you won’t pay any finance fees or interest. Learn how to buy accessories on an installment plan. With well-qualified credit, you can get the latest smartphone for $0 down with eligible service.Getting a plan on a new iPhone even if you already have a plan incurs a $35 upgrade fee if you let them know you’re doing that and pick AT&T when you buy the new phone. I want to avoid that fee by transferring my eSIM over to the new eSIM at home. ... r/ATT stands with the Reddit community in protest of the API changes. Please see r ...Upgrade fee that was never notified by the sale guy, even when we asked several times for any additional Fee. Long story short, it's a scam from Att, or the sales guy knew it and lied to us (to get a better commission), or it was Att's SCAM system. We called and at least received a $20 credit plus taxes (Sale tax and County Surtax); also, Att ...28 Jul 2018 ... AT&T does NOT disclose the amount or even the type of fee when you upgrade a phone with them. Many of us have been told there is an ...Verizon customers on Reddit and Twitter report that the company has just sent notice of a new monthly “Plan Rate Adjustment” charge of $3 per line. Older plans are affected, including 5G Start ...The AT&T upgrade fee applies to any phone brought to the carrier (as in, unlocked devices not sold directly by AT&T) or any device purchased on AT&T's payment plan. Business customers that opt to ...The page also showed one time fees such as the upgrade fee, prorated charges, and ongoing monthly charges (which is the amount I expect to be charged each month). To my surprise, I noticed a "State and Local Tax" charge of $19.21 per month and a Federal Universal Service fee of $7.70 per month! The State and Local Tax has not …ACE - Expert. •. 64.7K Messages. 2 years ago. To avoid the upgrade fee, don’t buy from ATT and when you do buy, get a sim free phone. If you buy a phone with an ATT SIM card, you will be charged the upgrade fee whether you ever use that SIM card or not. You can not buy a sim free phone from ATT. 0. 2.Aug 21, 2015 · With Next, $519 divided into payments, $15 upgrade fee and sales tax. 2 year contract with 10 GBS or more of data. Loss of discount for 24 months, $600, plus $45 upgrade fee. So think twice before you select the "free" phone, which isn't really free at all (and they never were) 22 Sept 2022 ... There is no charge for converting your physical sim to an esim. 0. 2.Dec 4, 2023 · $45/new upgrade: Line Access Charge : This is the fee you are charged for access to your phone line (may specifically include 4G LTE or 5G access depending on plan) $20/line, per month: AT&T Surcharges: Administrative Charges (your fee accruals from talking to someone on another mobile network - to cell site rental fees) It varies, depending on ... I thought at first that maybe what was under Account charges was just letting you know about what was in the Wireless charge, but no, if you do the math, the total given in the Wireless section already includes the $30 fee, that $280. 49 is including the upgrade fee, so then when you look at the final bill total, you can immediately tell they ...A customer asks why they have to pay a $30 upgrade fee to buy new phones from AT&T, and gets various responses from other users and an official solution. Learn about the reasons, alternatives and options for the upgrade fee policy of AT&T.I get charged a $10 a month equipment fee, I've been told by ATT technicians that i could call and get it removed. ... One option is to upgrade your Fiber 1000 Online to Fiber 2000 for a month and get the new pricing that includes the $10 fee in the $110 rate. After your upgrade you can switch back to Fiber 1000 at the $80 rate.AMC Stubs is a rewards program for AMC Theatre patrons offering $10 in rewards for every $100 spent at the theatres, as of 2015. Members get free size upgrades on fountain drink an...I just used next up and it seems like a scam. They are still charging me the installment fees for the old phone as well as the next up cost. So I’m currently paying installment fees for both my new phone and the phone I gave back to AT&T for the upgrade as well as 2 separate charges for the next up plan.charged upgrade fee. I bought my phone from samsung (unlocked) directly. I was then charged a 30.00 upgrade fee on my bill. I was told it was a valid charge since I brought a new phone on the line. All I did was buy a phone and insert my sim from the phone I will not be using anymore. Why was I charged this when I didn't upgrade.The fee is charged to offset the paperwork involved with upgrading phones. Upgrade fees have been charged for 4 years and have risen from $30 to $40 to $45. Other carriers also charge upgrade fees. ATT has the highest. The upgrade fee for Next is only $15 to encourage the use of the installment plan.Are you tired of paying hefty fees every time you want to sell something online? Well, you’re not alone. Many people are looking for ways to sell their stuff without having to brea...Give us a call. We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back. Call 800.331.0500.It doesn’t matter whether you pay in full upfront or buy on an installment plan, if you pick ATT as your carrier, you get charged the upgrade fee. Had you selected the SIM card free version, you would not have been charged the upgrade fee.Also a mechanism for returning the phone within 90 days instead of the normal 14 (it's a huge hassle but can be done if needed). That’s why I did my upgrade in Costco to automatically waived the $35 upgrade fee. Btw, only AT&T phones, even you buy from Costco, the return policy is not 90 days but it’s 14 days.Fees, charges & restr’s apply. Examples: $749.99 retail price (1) on AT&T Next is $0 down and $25/month or $225 down and $17.50/month; or (2) on AT&T Next Every Year is $0 down and $31.25/month or $225 down and $21.88/month.We know that it's important to walk away from work every now and then. Taking a break can help you regain focus and make you more productive. But it also matters how you take a bre...Learn how to upgrade your phone with AT&T and get the latest devices with trade-in deals, low monthly pricing or pay off options. Check your upgrade eligibility and see the upgrade checklist before you start your upgrade.Are you saying you are using the 13 without ATT service? I suspect not which means if you didn’t put a physical SIM card into the phone, you somehow activated the esim. That could have happened when you transferred all of the data. That still shouldn’t trigger the upgrade fee but I bet it did.The fee is charged to offset the paperwork involved with upgrading phones. Upgrade fees have been charged for 4 years and have risen from $30 to $40 to $45. Other carriers also charge upgrade fees. ATT has the highest. The upgrade fee for Next is only $15 to encourage the use of the installment plan.Getting a plan on a new iPhone even if you already have a plan incurs a $35 upgrade fee if you let them know you’re doing that and pick AT&T when you buy the new phone. I want to avoid that fee by transferring my eSIM over to the new eSIM at home. What you’re talking about seems to be something different.The AT&T upgrade fee applies to any phone brought to the carrier (as in, unlocked devices not sold directly by AT&T) or any device purchased on AT&T's payment plan. Business customers that opt to ...I’m wondering why there is an upgrade fee ($31) when I go into the ATT store and buy an $800 phone that I will make payments on and commit to 30 more months of cell service not to mention the 5 other iPhones on the same plan? Questions. 7.2K. 2. 0. 0. Like. Comment. Follow. Share. Responses.Upgrade fee. If you add a new device to your wireless service, we'll add a one-time upgrade fee to your next bill. AT&T 5G service: Requires a compatible 5G plan and device. 5G service is not available everywhere. See att.com/5Gforyou for details. Last updated: March 20, 2024.darkangel83. If I purchased the phone with a new 2 year contract at the reduced price, but sell the phone and keep my exisiting hardware, why would I still be charged te $40 upgrade fee? There is no hardware upgrade, there is no activation of a new phone, I commit to another 2 years, and you still want to charge me $40?We know that it's important to walk away from work every now and then. Taking a break can help you regain focus and make you more productive. But it also matters how you take a bre...Save $10/mo. per line on our best unlimited plan with your AARP member discount. Waived activation fees with select activations. Waived upgrade fees with select upgrades. Get 15% off eligible wireless accessories. Req’s AT&T Unlimited Premium® PL and proof of eligibility.89. Nov 18, 2020. #1. Our friends over at AT&T will slap a bogus $30 charge on your bill when you upgrade your device (even if you pay for the device yourself), but luckily it looks like you can get out of paying it this year. Just log in to your My AT&T account, view your bill, and click on the link below the fee.formerlyknownas. Activation is once, when you add a line (no matter how or from where) Upgrade fee is charged when you buy from AT&T or other retailer and the phone comes with a new AT&T SIM card. If you pay full price or finance with a 3rd party (oneplus, Google, Apple) buy a Sim free phone, and swap your sim, you and not "upgrading" and pay ...A rehoming fee is an amount asked for by a pet owner or rescuer when they are adopting or readopting a pet to a home. Many animal organizations believe that ‘free to good home’ ads...Best Buy is an authorized ATT retailer. Buying from them is the same as buying from ATT, especially if you purchased on an installment plan. The upgrade fee is legitimate and likely won’t get removed but the way …Guys, ATT is trying to rob you. Look past the $40 fee. They want to charge you an additional $15, $25, or $50 for the plan you already have. I went in to upgrade and they told me this and I asked what are you talking about and kept saying I dont understand and they stood their with their Ipads and asked what don;t you understand.Starting at $899.99. Upgrade now. 1. 2. 3. 1. The display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 5.42 inches (iPhone 13 mini, iPhone 12 mini), 5.85 inches (iPhone 11 Pro, iPhone XS, iPhone X), 6.06 inches (iPhone ...

Select the iPhone 15 on the AT&T website. Click Continue at the bottom of the page. Choose the add a line option. Log in to your account and choose a plan for your new line. If you don’t have a myAT&T account, you can create one here. Make sure to be ready with your billing zip code, as well as either your mobile number or your account …. Ca540nr instructions

att upgrade fee

For those over 50 who are members of AARP, AT&T offers the following wireless benefits*: Save $10/mo. per phone line on AT&T Unlimited Premium SM PL plan* . 10% off 4GB plan. Waived activation fees. Applicable to select activations only. Waived upgrade fees. Applicable to select activations only. 15% off eligible accessories.Exchange or return a new device. You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331.0500. For 15 days or more, a refund is subject to the manufacturer’s warranty period. Want more info?r/ATT. • 3 yr. ago. JJKnott123225. I called AT&T and got four $30 upgrade fees waived. Discussion. Lady was super nice, few days later a $128.72 credit showed up on my bill. …Upgrade; Bring your own; ... Taxes and fees extra. Other terms apply. See offer details. Get started. AT&T Value Plus SM VL . Starting at $25/mo. per line. For up to 36 months when you switch to AT&T and bring four smartphones. AT&T may temporarily slow data speeds if the network is busy.Quick question, I'm supposed to be upgrading my phone later this week and I assume there's an upgrade fee. Does the price of the upgrade fee matter to what type of phone I get. For example I currently have an iPhone 12 and have been contemplating of getting the iPhone 13 pro max or the new iPhone 15.Learn how to transfer device upgrade eligibility. Upgrade fee. If you add a new device to your wireless service, we'll add a one-time upgrade fee to your next bill. AT&T 5G service: Requires a compatible 5G plan and device. 5G service is not …Since all carriers are charging upgrade fees, the best way to combat them, is deny carriers any profit what-so-ever from phone sales. I upgraded 3 lines recently, 2 with pixel 3 xl and one with a oneplus 6t. There is positively no reason for the $45.00 upgrade fee . No matter what At&t tells you. It does not cost $45 for a person to simply ...Select the iPhone 15 on the AT&T website. Click Continue at the bottom of the page. Choose the add a line option. Log in to your account and choose a plan for your new line. If you don’t have a myAT&T account, you can create one here. Make sure to be ready with your billing zip code, as well as either your mobile number or your account …The fee is basically for provisioning the SIM card. Essentially, the activation fee and upgrade fee are the same. The way to avoid the upgrade fee is to buy a SIM card free version. Why was I charged and upgrade fee if I paid my phone off in full? And what is the difference between an activation fe and an upgrade fee?every sales page tells you an upgrade or activation fee of up to $45 will be charged. Activation or upgrade fee: Up to $45/line. No upgrade fee for line with a smartphone purchased on an installment agreement prior to August 1, 2015. Last time I did an upgrade the $30 upgrade fee was very clear, as was the $45 restock fee if Inreturned the ...Fees, charges & restr’s apply. Examples: $749.99 retail price (1) on AT&T Next is $0 down and $25/month or $225 down and $17.50/month; or (2) on AT&T Next …formerlyknownas. ATT is making 2 year contract difficult to get, the $45 upgrade fee is one of the deterrents, so no, they will not waive the fee. Verizon also charges more for customers who want to use contracts to upgrade. But Verizons currently offered plan (the only one for new customers) can only use the device payment plan.Use the best secret AT&T promo code in May 2024. Discounts on phones, $30 off internet plans, free fiber installation & activation, waived fees, & more.A DVR upgrade fee of $105 appeared on my monthly statement. This is extremely disturbing considering the turmoil I went through when my DVR stopped working in the first place, receiving and setting up the replacement DVR, and nailing back the old one. I was assured I would not be charged for the replacement and certainly would not …Oct 31, 2020. #1. Just to let you ATT guys know! My bill just came out with the $30 upgrade fee for my 12. There is a little “explain fee” option to click right under the fee. Click it and disput and say “you were told there ….

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